I'm not seeing shipping costs listed on the backer tiers. Is shipping included in the cost?
Shipping costs will be added after the fact in backerkit! Sorry if this causes any confusion – we made some decisions mid-campaign which meant a little bit of poor communication.
Since the only physical product is the softcover book, we will be able to send via media mail in the US, which should keep shipping costs low in the US and not too high elsewhere. We are committed to making this game affordable and easy to get.
Last updated: June 25, 2023 20:53
Will you ship outside the United States?
We are currently planning to ship to the US, UK, Canada, and the EU! Due to the small scale of our project, costs to the EU and UK may be as high as $25, and EU deliveries may include a VAT tax. We hesitated because we want to make this experience as seamless as possible for all backers, and will post any updates as we learn about them. Thank you for your understanding.
Last updated: June 25, 2023 20:53
Can we get the book in hardcover instead of softcover!
I would honestly love to make that possible. The goal I set for myself is to make a kickstarter that is supremely deliverable, and having a single physical product keeps it easy.
We currently have not had enough demand to add a hardcover option, but may consider it in the future.
Last updated: June 25, 2023 20:53
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.